Jobs

Service Design and Improvement Analyst

Temporary Part Time – 22.8 hours per week – 12 month contract (with flexible hours)

Band 6 – $97,222.14 (Pro Rata) + super

Why You’ll Want to Join Us

• Play a key role in improving Council's service and processes, helping create better experiences for community.
• Join a collaborative Business Transformation Branch that leads service planning, business improvement, transformation initiatives and innovation across the organisation
• Work with a diverse range of stakeholders across Council while contributing to meaningful organisational and community outcomes.

Benefits Package

• Exceptional leave entitlements - 16 days personal leave, 18 weeks parental leave, plus cultural leave and compassionate leave
• Health and wellbeing - free EAP counselling, discounted leisure membership 40% off for Staff and 25% off for Managers, salary sacrifice childcare options
• Professional Development – leadership courses and learning workshops, Education Assistance Program featuring study and exam leave and up to 50% course fee reimbursement

About the Role

Yarra City Council is seeking a Service Design and Improvement Analyst to support the review, improvement and future design of service and processes. Working within the Business Transformation Branch, you will undertake service review and analysis activities that help Council deliver more efficient, customer-centred and financially sustainable services.

This role will analyse and document end-to-end service delivery processes, identify service improvement opportunities, benchmark performance, and contribute to the development of practical recommendations that improve efficiency and customer experience. You will also support implementation activities arising from the review, including action planning, stakeholder engagement, progress monitoring and transition into business-as-usual operations.

You will work closely with the Service Planning and Review team, internal stakeholders and project governance groups to help deliver a significant business improvement initiative. This role offers exposure to service planning, business transformation, process redesign and organisational improvement within a progressive local government environment.

We're proud to offer flexible working arrangements, strong internal development pathways, and a culture that prioritises wellbeing and connection. This is a great opportunity for a business analyst, service improvement professional or public sector practitioner looking to further develop their skills in service review, transformation and organisational improvement

What We’re Looking For

We're looking for a candidate with experience in service review, business analysis, process improvement or service design who can help deliver outcomes across the Business Transformation Branch.

You will bring:

• Experience analysing and improving service delivery processes, including documenting current-state and future-state workflows.
• Strong analytical skills and the ability to interpret service performance data and develop evidence-based recommendations.
• Experience engaging with stakeholders and facilitating discussions across multiple teams.
• Strong written communication skills, including preparing reports, process documentation, presentations and briefing materials.
• Knowledge of business systems, digital tools and process improvement methodologies.
• Relevant tertiary qualifications in Business Analysis, Data Science, Public Administration, Public Policy, Process Improvement, Service Design or a related discipline, or equivalent experience.

Yarra City Council is a progressive organisation proud of its inclusive culture, commitment to continuous improvement and focus on delivering positive outcomes for the community. We are committed to creating a workplace where diversity is valued and where every employee contributes to building a climate-resilient future.

Need More Info?

For further information, please refer to the Position Description or contact Jordee Anderson at Jordee.anderson@yarracity.vic.gov.au

 Service Design and Improvement Analyst.pdf

Applications close on:  Thursday 1 October 2026, at 11:55pm.

How to Apply

To apply for this role, please upload your CV, Cover Letter and Key Selection Criteria.

Additional Information

This position is subject to satisfactory Police Check, Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

At Yarra Every Job is a Climate Job! Acting on the climate emergency requires that we change the way we think, make decisions, and prioritise action. We must embed proactive climate responses in the ways we govern, live our lives, and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.

Acknowledging the scale of this crisis, at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.

Yarra's Commitment to Diversity

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.

We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.