Customer Service & Program Support Officer
Bargoonga Nganjin, North Fitzroy Library (and other locations as required)
Permanent- Part-Time (21.25 hours per week) - working 2 in 4 Saturdays
Band 4 - $72,735.56 + super (Pro-Rata)
Why You’ll Want to Join Us
- Supportive, friendly team that values growth and development.
- Excellent employee benefits and competitive hourly rates
- Work in a dynamic, collaborative environment
Benefits Package
- Exceptional leave entitlements - 16 days personal leave, 18 weeks parental leave, plus cultural leave and compassionate leave
- Health and wellbeing - free EAP counselling, discounted leisure membership 40% off for Staff and 25% off for Managers, salary sacrifice childcare options
- Professional Development – leadership courses and learning workshops, Education Assistance Program featuring study and exam leave and up to 50% course fee reimbursement
Yarra Libraries is looking for extraordinary customer service officers to deliver consistent and exceptional customer service in line with our strategic vision. Positions include regular shifts on evenings and Saturday mornings and are expected to work across all five branches and outreach locations as required.
Key responsibilities include:
- Performing rostered library customer service shifts and associated frontline tasks (circulation and collection maintenance) that support customers in a self-service environment
- Support the development and delivery of regular library services, programs and events that meet identified needs and interests within the community, including but not limited to digital literacy, early literacy and reader development.
We are a world-class public library service, who provide an inclusive and stimulating environment to our community. We encourage lifelong habits of learning and self-expression, nurture a love of reading, and help our library users meet their educational, informational and recreational needs. We aim to make a positive impact in the lives of our staff and community, and pride ourselves on our welcoming culture.
Need More Info?
For further information see the position description or contact Peter Huynh, Team Leader Information Technology & Projects at peter.huynh@yarracity.vic.gov.au
100251 100253 100583 100049 703686 - Library Customer Service and Program Support Officer - Position Description - July 2025 (2).pdf
Applications close on Friday 20 February 2026 at 11:55pm.
How to Apply
In your application, please include your Resume and a 1-page Cover Letter. In your cover letter, provide a brief overview addressing the Key Selection Criteria as outlined in the Position Description. A separate document addressing KSC is not required.
Additional Information
This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
At Yarra Every Job is a Climate Job! Acting on the climate emergency requires that we change the way we think, make decisions, and prioritise action. We must embed proactive climate responses in the ways we govern, live our lives, and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.
Acknowledging the scale of this crisis, at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.
Yarra's Commitment to Diversity
Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.
We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.
