Library Customer Service Officer
Permanent - Full Time (35 hours per week)
Rostered weekly evening shift (8:00pm finish) and 1 in 4 Saturday mornings
Band 3 - salary starting at $66,391.85 ($36.48 - $39.40 p/h) + super
Yarra Libraries is looking for a community-minded Customer Service Officer to join our team at Fitzroy Library. You’ll bring strong customer service skills, a calm and confident approach to people, and a genuine interest in helping others.
Our Fitzroy Branch is lively and social. It’s a space where everyone belongs, where most days are rewarding, some are unpredictable, and all are grounded in community.
Whether you come from a library, retail or hospitality background, what matters most is your ability to build rapport, stay composed in challenging situations and deliver welcoming, consistent service.
We are seeking an individual with a genuine enthusiasm for literature and books across a wide range of genres and formats. Whether your interests include graphic novels, cookery books, or popular fiction, we value a strong appreciation for the printed word and the ability to share that enthusiasm through excellent customer service.
Key aspects of this role include
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Providing friendly, responsive customer service to a diverse community, including people with complex or challenging needs.
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Performing rostered service shifts at the front desk and self-service areas, assisting with borrowing, technology help and general enquiries.
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Supporting Libraries Victoria dispatch, sorting and routing books and materials across Yarra Libraries and the statewide network.
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Keeping the library safe, tidy and inviting through shelving, shelf-reading and maintaining displays.
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Assisting with programs and events that promote reading, learning and community connection.
- Sharing your love of reading and literacy by helping customers discover new books and resources that match their interests and encouraging a lifelong enjoyment of stories in all their forms.
You’ll spend around 80% of your time on the frontline or in dispatch, helping to keep our busy Fitzroy Branch running smoothly.
To stand out in your application
Please upload your CV and a cover letter that:
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Addresses each of the Key Selection Criteria listed in the Position Description.
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Includes real examples that show how you’ve demonstrated those skills.
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Reflects your own experience and voice. AI tools can be helpful for spelling or structure, but your authenticity matters most.
A passion for community engagement and supporting equitable access to Library Services will be highly regarded.
For further information, see the position description or contact Dylan Oosterweghel (He/Him) Team Leader (Community Engagement and Outreach) on 9205 5575 or Dylan.oosterweghel@yarracity.vic.gov.au
100171 100045 703693 100048 703692 100581 100554 703687 - Customer Service Officer - Community Strengthening - Position description (April 2025).pdf
Applications close on 19 January 2026 at 11:55pm.
In your application, the selection panel will assess your CV against the technical skills, abilities and qualifications of the Position Description as well as your separate responses to the Key Selection Criteria.
*This position is subject to satisfactory Police Check, Working with Children Check and a pre-employment medical assessment prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.
