Jobs

Senior Workplace Support Engineer

Permanent - Full Time

Band 7 - starting at $105,898.17+ super + RDO (RDO applicable for full time 38 hours per week only)

• Supportive and Friendly team environment where we value growth and development
• Award winning organisation-wide Health and Wellbeing initiatives
• Work in a dynamic and collaborative environment  

Yarra City Council is dedicated to creating a vibrant, inclusive, and sustainable community. We pride ourselves on our commitment to diversity, innovation, and excellence in service delivery. As part of our Digital and Technology Services Branch, you will play a crucial role in shaping the future of workplace technology at Yarra.

Are you a dynamic leader with a passion for technology and service excellence? We are seeking a high-caliber Senior Workplace Support Engineer to oversee the delivery of high-quality service desk, desktop support, devices, mobile device management, and audiovisual (AV) support services. This role ensures that all workplace technology services are efficient, reliable, and aligned with the organisation's goals.

Key Responsibilities:

• Provide advanced support for service desk, desktop support, devices, mobile device management, and AV equipment.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Foster a culture of excellence, collaboration, and continuous improvement within the Workplace Services team.
• Monitor and analyse service desk performance metrics, implementing improvements as needed.
• Collaborate with external vendors and service providers to ensure service level agreements (SLAs) are met.
• Work closely with internal stakeholders to understand their needs and ensure services are aligned with business objectives.
• Assist in developing and managing the budget for Workplace Services.
• Develop procedures related to workplace technology services.
• Drive continuous improvement initiatives to enhance service quality and efficiency.

Qualifications and Experience:

• Tertiary qualification in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience in providing advanced support for IT teams, particularly in service desk, desktop support, devices, mobile device management, and AV support.
• Extensive knowledge of IT service management, including incident, problem, and change management.
• Relevant certifications such as ITIL, and vendor-specific certifications (e.g., Cisco, Microsoft).
• Strong technical support skills, including remote troubleshooting and support.
• Excellent communication and interpersonal skills to foster a culture of excellence, collaboration, and continuous improvement.

Why Join Us?

• Be part of a forward-thinking organisation committed to sustainability and innovation.
• Enjoy flexible and accessible working arrangements.
• Work in a diverse and inclusive environment that celebrates the contributions of all employees.
• Play a key role in shaping our climate response and making a positive impact on the community.

How to Apply: If you are a motivated and experienced IT professional looking to make a difference, we want to hear from you! Apply now by submitting your resume and a cover letter outlining your suitability for the role.

 100250 - Senior Workplace Support Engineer - Position Description (October 2025).pdf

Applications close on Thursday 30 October 2025 at 11:55pm. 

 *This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.