Workplace Services Lead
Permanent - Full Time
Band 8 - starting at $122,746.59 + super + RDO (RDO applicable for full time 38 hours per week only)
- Supportive and Friendly team environment where we value growth and development
- Organisation-wide Health and Wellbeing initiatives
- Work in a dynamic and collaborative environment
Are you a strategic IT leader passionate about delivering exceptional workplace technology experiences? Do you thrive in dynamic environments where innovation, sustainability, and community impact are at the heart of everything you do? If so, we want to hear from you!
As the Workplace Services Lead, you’ll head the delivery of workplace technology support across the City of Yarra. You’ll oversee key functions including service desk operations, desktop support, mobile device management, and audiovisual services—ensuring seamless, efficient, and future-ready digital experiences for our staff and stakeholders.
This is a leadership role where you’ll manage a team of IT professionals, drive service excellence, and collaborate with internal and external partners to align technology services with strategic goals.
Key Responsibilities
- Lead and develop the Workplace Services team
- Drive service delivery improvements and customer satisfaction
- Manage AV support and technology infrastructure
- Oversee vendor relationships and service level agreements
- Collaborate with stakeholders to align services with business needs
- Develop and manage budgets, policies, and compliance frameworks
What You’ll Bring
- Proven experience leading IT teams in service desk, desktop support, and AV environments
- Expertise in IT service management (ITIL, incident/problem/change management)
- Strong customer service orientation and data-driven decision-making
- Excellent communication, negotiation, and leadership skills
- Relevant tertiary qualifications in IT, Computer Science, or Business
- Desirable: ITIL, PMP, or other leadership certifications
Why Join Us?
- Be part of a progressive, inclusive, and community-focused organisation
- Lead meaningful work that supports public service delivery
- Enjoy flexible working arrangements and a supportive team culture
- Make a real impact on climate resilience and digital transformation
Yarra City Council is Progressive Organisation. We pride ourselves on inclusive culture and diversity of staff. We aim to make a positive difference in people’s lives and continually improve service to the community).
For further information see the position description or contact Sandra Sanderson, Chief Information Officer on Sandra.Sanderson@yarracity.vic.gov.au
100731 - Workplace Services Lead - Position Description (October 2025).pdf
Applications close on Thursday 30 October 2025 at 11:55pm.
In your application, please include/attach your Resume and 1-page Cover Letter. In your Cover Letter, provide a brief overview addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.
*This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.
