Library Team Leader (Customer Service)

Richmond Library (onsite, flexible)

Permanent - Full-time Position - 38 hours per week

Band 6 - $94,850.94 - $103,260.74 per annum + Super

• Supportive and Friendly team environment where we value growth and development
• Award winning organisation-wide Health and Wellbeing initiatives
• Work in a dynamic and collaborative environment

Yarra Libraries is seeking a creative and experienced people leader to ensure customer service excellence and oversee day-to-day operations of Richmond Library. We're looking for someone with a passion for customer service and experience in human-centred design thinking to develop and implement best practices across our award-winning and top-performing library service.

This position includes regular customer service shifts and may be asked to work at alternative locations as required.

Position Objectives

• Lead the team at Richmond Library and oversee day-to-day branch operations.
• Champion the library customer service portfolio by updating and implementing strategies and procedures to ensure consistent customer service and efficient service delivery across all library locations and digital channels.
• Develop and maintain a high level of knowledge of systems, resources and services.
• Contribute to the ongoing improvement and development of Yarra Libraries.

Yarra Libraries provide a welcoming, inclusive and stimulating environment where lifelong habits of learning and self-expression are encouraged, a love of reading is nurtured, and where library users can meet their educational, informational and recreational needs. We pride ourselves on our inclusive culture and aim to make a positive impact in the lives of our staff and community.

For further information, please refer to the position description or contact Peter Huynh, Acting Coordinator Library Services & Operations, at 9426 1441 or peter.huynh@yarracity.vic.gov.au

 703650 - Library Team Leader (Customer Service) - Position Description.pdf

Applications close on: Thursday 30 January 2025 at 11:55pm. 

In your application, please include/attach your Resume and 1-page Cover Letter. In your Cover Letter, provide a brief overview addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

*This position is subject to satisfactory Police Check, Working with Children Check and Pre-Employment Medical Assessment. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all.This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.

We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.