Digital Experience Officer
Strategic Communications & Engagement
Permanent Full Time (with flexible hours)
Band 5 – Starting from $80,410.06 + super + RDO (RDO applicable for full-time 38 hours per week only)
Why You’ll Want to Join Us
- Supportive and friendly team environment where we value growth and development
- Work in a dynamic and collaborative environment
Shape and enhance the digital customer experience across the City of Yarra
Benefits Package
- Hybrid Working Policy For those working full time hours - 3 days worked in the office and 2 days WFH
- Exceptional leave entitlements - 16 days personal leave, 18 weeks parental leave, plus cultural leave and compassionate leave
- Health and wellbeing - free EAP counselling, discounted leisure membership 40% off for Staff and 25% off for Managers, salary sacrifice childcare options
- Professional Development – leadership courses and learning workshops, Education Assistance Program featuring study and exam leave and up to 50% course fee reimbursement
About the Role
We’re proud to offer flexible working arrangements, strong internal development pathways, and a culture that prioritises wellbeing and connection. This is a great opportunity for a Digital Experience Officer, with hands-on learning, mentorship and future career progression opportunities.
What We’re Looking For
We’re looking for a candidate with demonstrated website experience to help deliver outcomes in the Strategic Communications and Engagement branch. This may include
Support the Website Team and Customer Experience Branch to understand the needs of business units across the organisation and implement solutions to CX issues.
Use reporting tools to support data-driven decision making on the performance of website and web content.
Support the implementation of customer experience (CX) improvements across Council’s website by applying user experience (UX) strategies, frameworks, and tools to enhance usability, accessibility, and overall performance.
Identify and support continuous improvement that enhances digital customer experiences.
Yarra City Council is a Progressive Organisation, proud of our inclusive culture. We strive to continually improve services to the community.
Need More Info?
For further information, please refer to the Position Description or contact Sue Scott at sue.scott@yarracity.vic.gov.au
100572 - Digital Experience Officer - Position Description - March 2026 (3).pdf
Applications close on: Thursday 7 May 2026, at 11:55pm.
How to Apply
In your application, please include your Resume and a 1-page Cover Letter. In your cover letter, provide a brief overview addressing the Key Selection Criteria as outlined in the Position Description. A separate document addressing KSC is not required.
Additional Information
This position is subject to satisfactory Police Check, Working with Children Check, screening against the Aged Care and Disability Banning Order Register to ensure eligibility to work in the sector and a pre-employment medical assessment prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
At Yarra Every Job is a Climate Job! Acting on the climate emergency requires that we change the way we think, make decisions, and prioritise action. We must embed proactive climate responses in the ways we govern, live our lives, and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.
Acknowledging the scale of this crisis, at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.
Yarra's Commitment to Diversity
Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.
We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.
