Customer and Business Support Officer - Richmond

Permanent Part Time - 22.8 hours per week (Flexible)

Band 4 - starting at $70,961.56 + super (pro rata)

• Supportive and friendly team environment where we value growth and development
• Excellent employee benefits and competitive hourly rates
• Work in a dynamic and collaborative environment  

Yarra City Council has an exciting opportunity waiting for an enthusiastic and experienced Customer and Business Support Officer within our Richmond Early Years Precinct. This is rare and highly sought after role is a part-time position within our service leadership and administration team. This role is best suited to applicants with experience in customer and business support. If successful, you will have a combined administration and supportive customer focussed role that will promote inclusion, engagement and positive early childhood education & care outcomes for children and families at Richmond Precinct and community.

What is the Richmond Early Years Precinct?

The Richmond Early Years Precinct is a dual-site early childhood education and care service owned and managed by Yarra City Council. Comprising of Yarraberg Children's Centre and Richmond Kindergarten, the Richmond Early Years Precinct provides high quality Long Day Care and Sessional Kindergarten programs to children living in and around the municipality. The total licenced capacity of the Richmond Early Years Precinct caters for up to 120 children per day. Within the Richmond Early Years Precinct, we value responsive practices that meet the individual needs of each child and their family. 

How will the Customer and Business Support Officer be supported to do their job well?

Our Early Years Precinct model has enabled Yarra's Children's Services to focus on a strength-based approach to leadership and administration. Each of our leadership and administration roles are supported to focus on their area of expertise, complementing the skills and competencies of their counterparts to create a rich tapestry of knowledge leaders and skill builders.

The Customer and Business Support role sits within a well-appointed and established Early Years Precinct leadership team, including: 

• Precinct Coordinator
• Precinct Team Leader
• Precinct Educational Leader
• Precinct Customer and Business Support

This strong and effective leadership model means that our Customer and Business Support Officer can focus on what they do best - administration and supportive customer focus to promote inclusion, engagement and positive early childhood education & care outcomes for children and families at Richmond Precinct and community.

The role works in partnership with Customer and Business Support staff within the Branch to provide a multi-skilled multi-disciplined quality customer service to internal and external clients.

What is it like working for Yarra City Council?

Yarra City Council is a Local Government Authority covering suburbs in the inner East and North of Melbourne. Yarra City Council is an exciting organisation. We pride ourselves on inclusive culture and development of staff. We aim to make a positive difference in people’s lives and continually improve service to the community. We aim to achieve the greatest outcomes for the community through delivering our Council Plan and working with, and for, all in Yarra.

Our values guide our conduct and working relationships with colleagues and the community.

• Accountability: We own what we do and expect others to as well.
• Respect: We include all. Diversity is our strength.
• Courage: We are intentional in our actions. We seek the brave path.

Yarra City Council is committed to offering the best conditions to our children's services staff including:

• Exceptional remuneration and rates of pay
• Second-to-none employment conditions, including additional leave entitlements for study and cultural celebrations
• Leadership development and investment in succession planning
• Thorough induction and on-boarding processes
• Access to ongoing professional development, including internal and external training
• Above industry standard management support at every level of the unit

What qualifications and experience will you need for this role?

• Relevant business or customer service training e.g. TAFE or VCE studies.
• Experience in a responsible customer and business support or administrative support role, if this has been in children’s services would be an advantage but is not essential.
• Current Victorian driver’s licence preferred, but is not essential.
• Experience in a local government or community services environment would be an advantage, but is not essential.
• Recognised early childhood education and care (ECEC) qualifications care would be an advantage, but is not essential.
• Current first aid, anaphylaxis and asthma training certificates preferred but not essential.

If this position has you interested and you believe that you have the right skills, experience and passion for this role please apply via the Yarra City Council Careers Portal. To apply for this role, you will need to upload your current CV, Cover Letter and Key Selection Criteria.

For further information see the position description or contact Megan Walters, Richmond Early Years Coordinator on 9205 5042.

 702302 - Customer and Business Support Officer - Childrens Services - Community Strengthening - Position Description (April 2025).pdf

Applications close on Wednesday 4th June at 11:55pm.

In your application, please include/attach your Resume and 1-page Cover Letter. In your Cover Letter, provide a brief overview addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

*This position is subject to satisfactory Police Check and a Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.