Jobs

Family, Youth and Children's Services Customer & Business Support Officer
Community Strengthening
Permanent Full-Time
Band 4 - starting at $72,735.56 + super + RDO (RDO applicable for full-time 38 hours per week only)

• Supportive and Friendly team environment where we value growth and development
• Work in a dynamic and collaborative environment
• This role is permanently based at the Connie Benn Centre with occasional visits to Collingwood Town Hall
• The hours of work will be based on a rotating roster, between 7.30am and 6.00pm

Yarra's Family, Youth and Children's Services Branch plans and delivers services for children, young people and their families. A small business support team assists with the daily operations and service planning functions of the branch.

This position directly supports the Family, Youth and Children's Services branch by:

• Providing exceptional customer service to Yarra families, community members, and visitors who utilise the Connie Benn Centre
• Working alongside other Customer & Business Support Officers to manage front desk operations 
• Providing backfill support across the branch, when other customer service & Business support officers are on leave
• Supporting the Family, Youth & Children's Services branch with general enquiries and administration
• Ensuring that procedures and practices are consistent and comply with organisational policy, legislative and licensing requirements

What qualifications and experience you will need for this role?

We are seeking candidates who are:

• Customer service focused
• Committed to understanding the diverse needs of the services delivered by our branch
• Able to work collaboratively and build relationships through rapport and trust
• Productive in a team environment and can manage their own workload whilst maintaining a positive and resilient attitude

If this position has you interested and you believe that you have the right skills, experience and passion for this role please apply via the Yarra City Council Careers Portal.

In your application, please include/attach your Resume and 1-page Cover Letter. In your Cover Letter, provide a brief overview addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

For further information, please see the Position Description below or contact Marie Brancatella, Team Leader, Business Support & Improvement on (03) 9205 5555.

 Position Description - 702457 - FYCS Customer & Business Support Officer (4).pdf

Applications close on Monday 23 November 2026 at 11:55pm.

*This position is subject to satisfactory Police Check and a Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

At Yarra Every Job is a Climate Job! Acting on the climate emergency requires that we change the way we think, make decisions, and prioritise action. We must embed proactive climate responses in the ways we govern, live our lives, and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.

Acknowledging the scale of this crisis, at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.

Yarra's Commitment to Diversity

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.

We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.