Yarra City Council

Customer Service and Program Support Officer

Permanent - Part Time – 21 hours per week (flexible)

Band 4 - $70,961.56 - $76,364.23 (pro-rata) + super (RDO applicable to 38 hours per week only)

• Supportive and Friendly team environment where we value growth and development
• Hybrid/flexible working arrangements and an emphasis on work/life balance
• Work in a dynamic and collaborative environment  

Yarra Libraries is looking for an enthusiastic and highly organised individual with excellent customer service skills, a broad knowledge of modern technology, and a commitment to ensuring positive community outcomes. Key responsibilities include:

• Supporting the development and delivery of regular library services, programs and events (including one-to-one digital literacy sessions, author talks, workshops and outreach activities),
• Providing exceptional customer service responding to general information enquiries and proactively assisting members in using library services and resources,
• Supporting the day-to-day operations of our library branches (including shelving, circulation and collection maintenance as directed),
• Conducting administrative duties including invoicing, preparing program documentation and conducting evaluations.

The successful incumbent will be expected to work across all five library branches and other service points throughout the week, including evenings and weekends as required. This role includes a shift on one-in-four Saturday mornings.

Yarra City Council is an exciting organisation. We pride ourselves on our inclusive culture. We aim to make a positive impact in the lives of our staff and community. 

For further information see the position description or contact Stephen Wright, Team Leader Carlton Library on 9426 3125 or stephen.wright@yarracity.vic.gov.au.

 100049 - Customer Service and Program Support Officer - Position Description.pdf

Applications close: Monday 28 October 2024 at 11:55pm. 

In your application, please include your Resume and a brief Cover Letter addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

*This position is subject to satisfactory Police Check, Working with Children Check and a pre-employment medical assessment prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.