Multiple part time Customer Service Officer positions available at City of Yarra!
1X Permanent part time - 30.5 hours per week (Mon - Wed, Fri) - Commencing ASAP
1x Permanent Part Time - 22.5 hours per week (Mon, Wed, Fri) - commencing 6/01/2025
1x Temporary Part Time - 30 hours per week (Tue-Fri) - commencing ASAP until end date 12/11/2025
1X Temporary Part Time - 15.2 hours per week (Wed and Fri) - commencing ASAP until end date 28/2/25
- Band 4 - $70,961.52 - $76,364.20 (pro-rata) + super (pro rata)
- Location split between Collingwood Townhall, Richmond Townhall, and WFH (as operationally required and following the Council Hybrid Working Policy)
- Work hours between 8:00am to 5:15pm weekdays
- Supportive and friendly team environment where we value growth and development
- Hybrid/flexible working arrangements and an emphasis on work/life balance
Are you values led, thrive in fast paced environments and pride yourself on having a service mindset?
Come join our high-performing service culture where you can deliver exceptional experiences across multi discipline customer channels.
What we’re looking for:
- An experienced and empathy driven individual who takes pride in being in service to our community.
- An individual with a proven track record in providing service excellence across multi channels including digital channels.
- Someone who can problem solve with a solution focused outcome.
- A team player who thrives in managing complex customer enquiries.
The Customer Experience Branch interacts with all areas of Council as we assist the community in navigating various Council services. This is a great opportunity to build generalist knowledge about each team within the organisation, as well as be provided with in depth training in corporate systems.
For further information see the position description or contact Rachel Beilby, Customer Service Operations Lead on 0437 871 380 or rachel.beilby@yarracity.vic.gov.au
Customer Service Officer - Position Description V.pdf
Applications close on Tuesday 26 November 2024 at 11:55pm.
In your application, please indicate which role/s you are applying for, attach your Resume and 1-page Cover Letter. In your Cover Letter, provide a brief overview addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.
*This position is subject to satisfactory Police Check, Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.
