Band 3 $39.80 per hour (includes 25% loading) + Super
An opportunity is available to join the Library Servics Branch at Yarra City Council.
Yarra Libraries is committed to providing excellent customer service by creating positive experiences for everyone. We focus on people and develop programs and services that respond to the community’s needs.
We are a dynamic and responsive library service that ensures we are meeting the needs of the diverse Yarra Community.
Yarra Libraries are looking for extraordinary customer service officers to deliver consistent and exceptional customer service across our 5 library branches ( Bargoonga Nganjin North Fitzroy, Fitzroy, Richmond, Carlton and Collingwood ) in line with our strategic vision: Connect, Discover, Inspire.
To become part of the Customer Experience team we are seeking highly motivated individuals to engage and support customers in the use of our library services.
You will need to have the ability to communicate and work effectively in a team, and have experience or demonstrated capability in the following areas:
- Demonstrated Customer service experience.
- Ability to adapt successfully to changing situations and environments.
- Flexible and enthusiastic attitude to achieve positive outcomes for our community.
- Ability to support library staff with programs, events and activities.
- Digital Literacy skills and ability in basic online applications.
- Sound skills in trouble shooting IT issues that support customers use of technology.
- Have availability to work at least 3 days between the hours of 10am-8pm Monday to Friday.
**please include your availability as part of your response to the key selection criteria
For further enquiries about this role, please contact Natasha Savic, Team Leader Customer Experience on (03) 9426 5684 or see the Position Description below.
703695 - Library Officer - Position Description.pdf
Applications close on 19 September 2019.
Please note: In your application, the selection panel will assess your CV against the technical skills, abilities, and qualifications of the Position Description as well as your separate responses to the Key Selection Criteria.
We will be conducting group interviews for candidates progressing to the interview stage.
*This position is subject to satisfactory Working with Children Check and a Pre-employment Medical Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.