Customer Service Officer
Band 4 $64,149.50 - $69,510.86 (pro rata)+ Super
A variety of roles are available including full-time, part-time and temporary (full time - approx 10 months)
The Customer Service Branch places a great emphasis on customer experience and responsiveness. We recognize that our reputation with our community and customers is directly linked to how we treat people who we have contact with at Council. We know that being customer focused requires an investment of time, resources and commitment
The Customer Service Branch is looking for extraordinary customer service officers to deliver a consistent and exceptional customer experience in line with our service vision and customer responsiveness strategy “exceptional customer service”.
To become part of our vibrant customer service team the successful candidates will need to have the ability to communicate and work effectively in a team, and have experience or demonstrated capability in the following areas:
- High end customer service across multiple channels
- Ability to problem solve with a solution focused outcome
- Management and resolution of customer concerns
- Efficient and professional response to all customers
- Time management techniques
- Understanding of a call centre environment
- Proficiency in computer skills at an intermediate level with accurate reporting and data entry
- Able to undertake a variety of tasks with minimal supervision
- Effectively handling a wide variety of calls, emails and chat
This is a wonderful opportunity to work within the Customer Service Branch with a professional, friendly and inclusive team dedicated to assisting the local community and business sector alike.
For further information see the Position Description or contact William Costello, Coordinator Customer Experience & Performance on 9205 5416.
Customer Service Officer - Position Description.pdf
Applications close on Thursday 22nd August 2019.
In your application cover letter please state whether you are applying for full-time, part-time or temporary role.
In your application, the selection panel will assess your CV against the technical skills, abilities, and qualifications of the Position Description as well as your separate responses to the Key Selection Criteria.
*This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.